- Return for refund within: 30 days
- Return for replacement within: 30 days
Standard Return Policy Overview
You may return merchandise purchased from Installer Outlet for a refund or a replacement, provided that the procedures and requirements are followed. All returns require to begin a claim within 30 days.
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
If you purchased a product that you wish to exchange for an alternate item, you may return the item for a refund (which follows the refund policy above) and simply place a new order for the item you desire. We will not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee mentioned in the refund policy.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
All packages are inspected for damage prior to leaving our warehouse facility. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. Any items that return to us due to not being accepted by the courier service will be charged to the buyer.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within 5 business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may contact us for further expedited instructions.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The eBay username or any other inscriptions must be written or printed on the packaging, not the product box. All items must be safely packaged for delivery as they were delivered.
All open box items will be charged a 15 percent restocking fee (this will include the 10 percent for any returns. All International returns will be charged for shipping on all returns.
Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Installer Outlet.
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
- Any product not purchased from Installer Outlet
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage or abuse
- Any product for which you have submitted a mail-in rebate
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.